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Shipping & Returns

Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To return your product please use the return shipping label provided in your shipment or contact ciao@culturata.com to receive a return shipping label. Or if you prefer please ship your product to:

Culturata (Returns)

1155 N. Clinton Ave.

Rochester  NY  14621

USA

 

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ciao@culturata.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

If you need to exchange a product,  send us an email at ciao@culturata.com and send your item to:

Culturata (Exchange)

1155 N. Clinton Ave.

Rochester NY 14621

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

Free shipping applies to orders shipped within Canada and the United States. Orders outside Canada and the United States will be charged shipping and applicable duties. 

 

Free returns apply to returns within Canada and the United States. Use the return shipping label provided in your shipment. Returns coming from outside Canada and the United States should be returned to:

Culturata (Returns)

1155 N. Clinton Ave.

Rochester NY 14621

USA


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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